Refund & Returns Policy

At Studio Turquoise, we specialise in home aids and smart living solutions — products designed to make everyday life more comfortable, organised, and independent. Whether it’s an adaptive kitchen tool, a clever storage solution, or a supportive home accessory, we want every product to genuinely work for you. If it doesn’t, we’re here to make it right.

1. Return Period

You may request a return within 14 days of receiving your order. After this period, we are unfortunately unable to offer a refund or exchange.

2. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition as when you received it.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) must be provided.

3. Non-Returnable Items

The following items cannot be returned:

Items that have been used, damaged, or altered after delivery.
Items marked as final sale or non-returnable at the time of purchase.
Gift cards.

4. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order. Include your order number and a brief description of the reason for your return. We will respond within 2 business days with further instructions.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us with a photo of the damage and your order number.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

8. Late or Missing Refunds

If you have not received your refund within 10 business days, please first check your bank account and contact your credit card provider, as processing times may vary. If you still have not received your refund, please contact us.

9. Contact Us

For any questions about our return and refund policy, please visit our Contact page — we’re happy to help.