Shipping policy
Shipping policy
Thank you for shopping at Studio-Turquoise. We are committed to delivering your order as quickly and safely as possible.
Processing time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping times We ship internationally. Estimated delivery times are:
- Australia: 7–14 business days
- Europe: 10–20 business days
- Rest of the world: 14–25 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping costs Shipping costs are calculated at checkout based on your location and order weight.
Order tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order online.
Customs & import duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Lost or damaged orders If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your email address] and we will do our best to resolve the issue.